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Frequently asked questions

Answer first, then the detail.

What does a data cleanup actually involve?

We take a copy of the records you choose, such as vendors, customers or user accounts, from a spreadsheet, a system export or a database table, and find duplicates, misspellings, missing fields and stale entries. You get a cleaned file and a written list of every change, so nothing is merged or removed without a record you can check.

Do you need access to our systems?

Usually not. Most projects start from an export file you send through a secure upload. For access and user cleanups, we prepare the findings and the change list, and your IT team or provider makes the changes. We only ask for direct access when there is no other way, and only what the job needs.

How do you handle our data?

Files come in through a secure upload, never as email attachments. An NDA and a data processing agreement are available on request. At the end of each project, we delete your files on the schedule we agree on. The full details are on our security and data handling page.

Is the free data check really private?

Yes. The free data check runs entirely in your web browser. Your file is read on your own computer and is never uploaded to us or anyone else. If you want help afterward, you can choose to send us the counts from the report, never the data itself.

Do you work with medical and dental offices?

Yes, for vendor, access and back-office cleanups. Before any project that touches patient information, a signed Business Associate Agreement must be in place. We do not claim any "HIPAA certification", because no such certification exists. Ask us about your situation and we will tell you plainly what applies.

What does it cost?

It depends on how many records you have and how messy they are, which is why we start with a free data check. After we see a sample, we give you a written quote before any work begins. [CLIENT TO CONFIRM: PUBLIC STARTING PRICES, IF ANY]

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